Who we are

Our website address is: https://agilefoothealth.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

ONLINE APPOINTMENTS

We have a secure online appointment system.  When you press the online clinic appointment button from this site you will be transferred from www.agilefoothealth.com to https://foothealthplus.selectandbook.com/ . Your details are taken at this point to make an appointment and payment for the appointment. Payments are taken by the stripe secure online payment system and this system will hold your financial details. The appointment system will show that you have paid but does not hold your financial details. The appointment system will take your name so we know who we are expecting and a process of  verification either by email or text and these are kept on the appointment/patient record system.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

When someone comes onto our web site google analytics can show us aggregated information as to where the person is eg in uk, Reading or Wycombe or USA and it will tell me when they click on to the website, but it does not tell me who it is. We can see from this information if our advertising is reaching the target audience of High Wycombe and it can tell me how much response I am getting from the advertising. Google analytics will also tell me if the person using my website has been directed there by a search engine, or linkedin etc.

Who we share your data with

See online appointments.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website shop, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

We have a computerised patient record system we take your details so that we can make an appointment and keep records of the treatments that we have given you so that we can give continuity of care. A copy of your records can be given to you if requested in writing. It would be given to you in paper format and it would need to be collected by the patient in person or their guardian if it was an under age child we treated. It will only be handed to the person on production of photographic ID. This procedure is to protect against identity fraud. An administration fee may be asked for of £10.00.

Text and email confirmations and reminders. When we take the details for an appoint you are asked for the mobile phone number and we ask if you would like a confirmation of the appoint and a reminder sent by text if you say yes to this question then we will send a text to your mobile phone. We can also send reminders and confirmation via emails if you prefer this method.

When you come to your first appointment you will be given a registration form this helps us to know if you have allergies, medication that can affect your treatment, and previous medical history that can help us to know if medical problems could affect your feet EG circulation problems back problems etc. The information we use can be used also to correctly identify the patient we are treating.

 

Additional information

How we protect your data

We use security measures such as two factor authentication when you do an online booking, we are registered with the Information Commission Office, the computerised patient record system we use has  ISO27001 accreditation, we use anti-malware on our website, and encryption is used when you inface with the clinic appointment system to protect the details you enter into the system.

What data breach procedures we have in place

We hope that we never have to face this problem, as we are very careful about how we deal with peoples information, but if we do, then this is what we will do. If a data breach takes place we will do our best to contact the parties it affects, so that they can take remedial action if nessecary. We will inform to the best of our knowledge what has happened, and what kind of information may have been affected.

Industry regulatory disclosure requirements

Our clinicians are members of the British Association of Foot Health Professionals, and the Nursing and Midwifery Council.