All those niggling questions you would like answered hopefully we will answer it here for you. If we haven't answered all your questions here call us on 01494-520890.
How long is an appointment?
Our appointments for foot care are 30-40 mins but on the 1st visit it can take longer especially if there are a number of problems to sort out. Verruca treatment is generally 30 mins. dressing 15-20 mins, blood test 30 mins.
Terms and Conditions
We want to keep our prices low but this depends on being able to fill the appoints. If people do not turn up or do not give us 24 hours notice for a cancellation then we loose custom and money. Rather than putting up prices we may ask for a deposit or ask for the full fee of the appointment in advance. If the customer does not give 24 hours notice of cancellation then the deposit/fee will not be refunded. Cancellation can be done over the phone 01494-520890 just leave a message on the phone the phone records will give us time and date of the call.
When booking online you will be asked to pay in advance of the appointment. When you come to the appointment, if you are due a concessionary rate then this amount will be refunded to you, however we ask you to make the practitioner aware that they need to give the refund at the time of the appointment. If you have to cancel as long as you give 24 hours notice then you will be refunded via your card.
We currently only ship to Uk.
About Our Returns Policies
Agile Foot health, offer returns for most items within 30 days of receipt of delivery. You can use this page to learn about our return policies. Most items sold on Agile Foot Health follow our general return policies.
At Agile foot Health we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items and by law you have the right to cancel the purchase of most items within 14 days without giving any reason. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.
All Agile Foot Health Store items can be returned within 30 days of receipt of delivery. Once the parcel is received at our shop, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to reflect in your account.
Please note that your return of products may require you to return the item at your own expense. Agile foot Health will refund return postage costs if you return a defective, damaged or incorrect item. Up to the Royal Mail current rate for the size of the parcel to return.
How Refunds Are Issued
Most refunds are issued based on the payment method used at the time of purchase.
Payment Card Refund 5-7 business days
Promotional Credit No Refund Issued
Will I be refunded any return postage costs?
We'll refund your return costs on items sold and up to our standard Royal Mail delivery option cost, if:
you received an incorrect item, or you received a damaged item, or you received a defective item.
Cleaning of instruments?
The instruments that we use are cleaned in warm soapy water, then put in sterilizing packs, and then sterilized at high high temperatures of 134C for 15 mins under high pressure in a autoclave. All holloware eg syringes are single use only.